Shipping Policy & Returns
Free shipping to the lower 48 for retail bike and scooter purchases. We will ship to Canada, Mexico and remaining US states and territories for a additional fee.
You may cancel an order at any time before shipment. Cancellation of orders that have already shipped out, will be subject to a 20% restocking fee.
Unused and unpacked bikes/scooters, parts, and accessories in brand new condition may be returned within 14 days of your receipt of the products by contacting us for return with a 20% restocking fee. Shipping for returns is the responsibility of the customer.
Sale/Refurbished Ebike Return Policy – Merchandise on sale and refurbished product are sold “as is” and are not eligible for return.
Returns of Defective Equipment – Defective equipment is covered by our 2-year battery/motor warranty policy for electric bikes and 1-year battery/motor warranty for scooters. Please contact Airow Electric to get started with a warranty claim. The claim is subject to Airow Electrics’ determination.
Airow Electric will process and ship all orders placed on our website within two business days of receipt of payment and tracking number for purchased order.
The standard freight carrier we use is FedEx Ground. Most orders will be delivered within 5-7 business days. If your order is delayed by more than 7 business days please contact us directly. You will be given the option to refuse delivery and cancel the order for a full refund.
All deliveries require an adult signature upon receipt and a contact number where you can be reached to arrange delivery.
If you have any questions about our Shipping Policy or Return Policy, please contact us.